General Terms and Conditions

The following terms and conditions apply to all goods supplied by MOVISI.

1. Conclusion of the Contract
Contracts on the pages of the MOVISI GmbH can only be concluded in German.
By following the online order process, inputting the required data and clicking the "Bestellung abschicken" ("place order") button you are submitting a binding offer to the MOVISI GmbH. After you have completed your order, you will receive an email. This email will acknowledge the receipt of your order, as well as listing the details of the order (acknowledgement of receipt). This acknowledgement of receipt does not constitute acceptance of your offer to purchase. The acknowledgement of receipt only serves to inform you that your order has been received. Along with the acknowledgement of receipt, you will also receive an automatically generated invoice as a pdf file.
The contract is only concluded when we dispatch the ordered products.

2. Identity of the Contracting Party
The contract is concluded with the MOVISI GmbH, unless otherwise expressly stated.
104 Leobenerstr
Stuttgart 70469
Amtsgericht Stuttgart HRB 729 094
VAT ID: DE263599776
Managing Director: Natasha Stojanovic

3. Electronic Storage of the Text of the Contract
We will store the details of your order. If you have provided us your email address, we will send you all relevant information pertaining to your order.

4. Right of Return
As a consumer you can return the goods without stating reasons by returning the goods within two weeks of receipt. The deadline shall commence upon receipt of this notice in text form (e.g. by letter, fax, email), but not before receipt of the goods. The sole exception is goods that are unsuitable for parcel delivery (e.g. bulky goods), for these items you may declare the return by sending us your declaration of rescission in text form. The timely dispatch of the goods or declaration of rescission is sufficient to meet the requirements of the deadline. The return or declaration of rescission must be sent to:
MOVISI GmbH, 104 Leobenerstr, Stuttgart 70469
Please contact us before returning any goods. Carriage forward parcels will not be accepted by us.
Consequences of Return:
In the event of an effective return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the goods) are to be returned. If the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in cases where the deterioration of the goods exclusively resulted from their inspection, as would have been possible for you in a shop. You can also avoid the obligation to compensate the value by not using the goods as if you owned them and by refraining from acts that might affect their value. Obligations to reimburse must be paid within 30 days. For you, this period begins with the dispatch of the merchandise or of the declaration of rescission, for us, it begins upon receipt.
End of the return instructions

Right of withdrawal
Consumers have the following right of withdrawal:
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Movisi GmbH, 104 Leobenerstr, 70469 Stuttgart, Tel.: +49 - 711 - 5055485, Fax: +49 - 711 - 5051368, Email: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website (in "your Account", please login for that option). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5. Prices and Delivery, Payment Options
All prices are in EURO and inclusive of the statutory VAT of currently 19%, plus applicable shipping costs. The price displayed at the time of order is the price that shall apply.
Delivery is only within Germany. We will advise you of delivery times during the order process. We will advise you by email, should we be unable to meet the stated delivery time.
For more details, please refer to "help" on

6. Shipping Costs
Shipping to Germany is free of charge, for orders from 20 EUR onwards. In some rare cases however, we will have to charge a higher rate. This will be shown accordingly. Should it be necessary for technical or logistical reasons to send the merchandise in multiple batches, we will of course only charge you once for shipping and handling.
For delivery outside of Germany we will automatically individually calculate the shipping fee according to the size of your order before you complete the payment.

7. Warranty
If delivered items exhibit obvious material or manufacturing defects, including transport damage, please claim immediately. Failure to give notice of defects does not however affect your statutory rights. In case of any faults occurring during the statutory warranty period of two years, you are entitled to your statutory consumer rights.

8. The MOVISI Guarantee (Updated June 2014)
MOVISI provides a 12 month guarantee on all goods for material or workmanship. This does not affect statutory warranty claims against MOVISI. The buyer is obliged to permit MOVISI to inspect returned goods and this inspection can occur either at the customer's or MOVISI's premises, at MOVISI's discretion. Should the customer refuse the inspection, the guarantee provided by MOVISI is voided.
The guarantee does not cover faults caused by factors outside the manufacturer's control and improper use.
In particular:
a. Damage caused by improper usage and deliberate misuse.
b. Damage caused by blows, marks left by other objects or any contact with harmful materials, such as sharp objects, acids, etc.
c. Damage caused by sitting on, leaning against or in other ways exposing the items to extreme weight loads.
d. Cosmetic damage to surfaces, such as blemishes, scratches, areas of fading and/or oxidation.
e. Normal wear.
f. Other damage that is not the result of faults in material or workmanship.
g. Damage caused by solvents or adhesives.
h. UV rays, discoloration and other environmental influences.
Furthermore, claims shall be void if the customer fails to abide by the operating or maintenance instructions, or if unauthorized third parties manipulate the goods or execute alterations to the goods or use consumable materials that do not meet the specifications of the goods.

Defective goods will either be repaired or replaced, at MOVISI's discretion.
The warranty on repaired or replaced items shall be the same as the original warranty period, starting on the date of the original purchase.
For all guarantee claims, the original invoice of the purchase will be required. The invoice must clearly indicate the purchase date and the name of the seller.
If, after examination, it is determined that the damage is not covered by the guarantee and is unrecoverable, MOVISI will return the product. The costs for this are borne by the party that sent the item to MOVISI.

If you wish to make a claim, refer to the documentation accompanying the product to determine the relevant contact person or contact our service centre:
Address: MOVISI GmbH, 104 Leoebenerstr, Stuttgart 70469, Germany

9. Retention of Title
The merchandise remains property of the MOVISI GmbH until payment of the purchase price has been made in full.

10. Payment, Due Date, Late Payment
Payment options are prepayment, direct debit, Giropay, credit card and Paypal. MOVISI reserves the right to exclude certain payment options on a case-by-case basis, respectively to apply the prepayment option.
Unfortunately, payment by cash or checks is not an option we can offer.
You will only receive the invoice in electronic form. Please transfer the amount due to the following account: MOVISI GmbH, Bank Name: Volksbank am Wuerttemberg eG, Account Number: 40911004, BLZ 60060396, BIC GENODES1UTV, IBAN DE22 6006 0396 0040 9110 04, and as reference, please enter your account number and, if available, your customer number.
In case of payments by direct debit, the debit will occur before dispatch. In case of payments by credit card, the card will be charged before dispatch. In case of returns the billed amount may be adjusted accordingly.
Should your payment be overdue, we reserve the right to charge you reminder fees.

11. Provider Identification
104 Leobenerstr
Stuttgart 70469
Amtsgericht Stuttgart HRB 729 094
VAT ID: DE263599776
Managing Director: Natasha Stojanovic

12. Contact
Address: MOVISI GmbH, 104 Leobenerstr, Stuttgart 70469
For any questions or complaints, please contact:
Fax: +49 (0) 711 5051368
Mail: MOVISI GmbH, 104 Leobenerstr, Stuttgart 70469

13. Privacy Policy
Our privacy policy can be found on www.movisi

14. Applicable law
German law applies. The application of the UN Convention on Contracts for the International Sale of Goods of 11.04.1988 is excluded.